HSRV201-20S1 (C) Semester One 2020

Communication in the Human Services

15 points

Start Date: Monday, 17 February 2020
End Date: Sunday, 21 June 2020
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Friday, 28 February 2020
  • Without academic penalty (including no fee refund): Friday, 29 May 2020


This course provides foundation knowledge and skills in interpersonal communication. The context of human communication is considered in terms of the impact of gender, class and culture and how these elements mediate social relationships. The focus of the course is on enhancing communication effectiveness in different organisational contexts. An introduction to korero Maori is integral to the course in terms of the New Zealand context.

The purpose of SOWK201/HSRV201 is to provide a foundation of generic communications skills necessary for practice in social work and the human services. Consideration will be given to theoretical and contextual frameworks that impact on communication in the human services. Emphasis will be placed on cross-cultural communication and tikanga Maori. The course contributes to development of skills necessary for SOWK304 and SOWK308 in the BSW. In addition, this course constitutes part of the foundation for the Bachelor of Health Sciences (Major in Maori and Indigenous Health).

Learning Goals:
1.  An introduction to various theories of communication with an emphasis on non-verbal messages
2.  To appreciate cross-cultural differences in communication
3.  To have an introduction to Te Reo Maori and various key concepts in tikanga Maori
4.  To increase confidence in communication skills and working in group settings
5.  To develop confidence in oral presentation skills

Learning Outcomes

1.  An understanding of theories about communication related to a number of societal contexts.
2.  An understanding of a variety of perspectives that influence interpersonal communication.
3.  An increased ability to communicate with confidence in group and class situations.
4.  Increased knowledge and competence to contribute to Maori and indigenous practice frameworks in a health context.
5.  Greater awareness of cross-cultural issues in communication.
6.  Familiarisation and practice with a variety of modes of communication.


Any 15 points at 100 level in HSRV or SOWK, or
any 60 points at 100 level from the Schedule V of the BA or from Schedule C or E of the BCJ.


Equivalent Courses

Course Coordinator

Cindy Zeiher


Assessment Due Date Percentage  Description
Website evaluations 20 Apr 2020 25% 2,000 words
Narrated Power Point 15 May 2020 25% 15 minutes
Tutorial attendance and participation 29 Apr 2020 10% Includes 2 responses to media items
Take Home Test 29 May 2020 40% 2,000 words Live 9 a.m. 22nd May 2020


The administrator for the Human Services and Social Work Department is Denise Forbes and she can be located in room 105 in the Music Building.

Indicative Fees

Domestic fee $777.00

International fee $3,375.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Language, Social and Political Sciences .

All HSRV201 Occurrences

  • HSRV201-20S1 (C) Semester One 2020