MGMT271-23S2 (C) Semester Two 2023

Operations Management Processes

15 points

Start Date: Monday, 17 July 2023
End Date: Sunday, 12 November 2023
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Sunday, 30 July 2023
  • Without academic penalty (including no fee refund): Sunday, 1 October 2023


An introduction to Supply Chain Management and Operations Management providing the necessary groundwork for more advanced study in this field. There is an emphasis on practical application of the methods taught throughout the course. It considers in detail processes involved in supply chain management. The internal organisation of processes within a manufacturer or service provider is explored. The importance of inventory and the processes to control it, such as Materials Requirements Planning and Lean Production, will be discussed. The course also considers the issue of quality management and how it can be controlled.

Operations Management (OM) deals with managing production of goods and the provision of services while achieving organisational goals through being efficient and effective in their market.  Every type of organisation, from large car manufacturers through to sports clubs, has an OM function and can therefore benefit from effective management of its operations. OM can therefore play a critical role within the firm in meeting its strategic goals.

This course builds on the topics covered in MGMT270. The focus of this course is on tools and techniques for efficient organisation of processes within a manufacturer or service provider. The following topics will be covered in this course: Facility and Work Design, Managing Resources, Operations Scheduling and Sequencing, Lean Production, Quality Management, Statistical Process Control and Manufacturing & Service Simulation.  

The total workload for this course is about 150 hours in total.

Learning Outcomes

  • The aims of this course (for students) are to:
  • understand the core concepts related to operations management process;
  • apply the theoretical concepts in analysing business cases and problem solving;
  • use software for operational decision making.
    • University Graduate Attributes

      This course will provide students with an opportunity to develop the Graduate Attributes specified below:

      Critically competent in a core academic discipline of their award

      Students know and can critically evaluate and, where applicable, apply this knowledge to topics/issues within their majoring subject.

      Employable, innovative and enterprising

      Students will develop key skills and attributes sought by employers that can be used in a range of applications.


(1) MGMT100 or MGMT170; and (2) STAT101 RP: MGMT270 or MSCI270


MSCI221, MSCI271

Equivalent Courses


Recommended Preparation

MGMT270 or MSCI270

Course Coordinator / Lecturer

Mesbahuddin Chowdhury


Assessment Due Date Percentage  Description
Workshop activities 20%
Mid Semester Test 40%
Final Examination 40% Final Examination

Textbooks / Resources

Required Texts

Collier, David A. , Evans, James R; Operations and supply chain management ; 2E; Cengage, 2021.

Recommended Reading

Collier, David A. , Evans, James R; OM6 : Operations and supply chain management ; Student edition; Centage Learning, 2017.

Indicative Fees

Domestic fee $868.00

International fee $4,075.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Management, Marketing and Tourism .

All MGMT271 Occurrences

  • MGMT271-23S2 (C) Semester Two 2023