MGMT271-24S2 (C) Semester Two 2024

Operations Management Processes

15 points

Start Date: Monday, 15 July 2024
End Date: Sunday, 10 November 2024
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Sunday, 28 July 2024
  • Without academic penalty (including no fee refund): Sunday, 29 September 2024


An introduction to Supply Chain Management and Operations Management providing the necessary groundwork for more advanced study in this field. There is an emphasis on practical application of the methods taught throughout the course. It considers in detail processes involved in supply chain management. The internal organisation of processes within a manufacturer or service provider is explored. The importance of inventory and the processes to control it, such as Materials Requirements Planning and Lean Production, will be discussed. The course also considers the issue of quality management and how it can be controlled.

Operations Management (OM) deals with managing production of goods and the provision of services while achieving organisational goals through being efficient and effective in their market.  Every type of organisation, from large car manufacturers through to sports clubs, has an OM function and can therefore benefit from effective management of its operations. OM can therefore play a critical role within the firm in meeting its strategic goals.

This course builds on the topics covered in MSCI / MGMT270. The focus of this course is on tools and techniques for efficient organisation of processes within a manufacturer or service provider. The following topics will be covered in this course: Facility and Work Design, Managing Resource, Operations Scheduling and Sequencing, Lean Production, Quality Management, Statistical Process Control and Manufacturing and Service Simulation.  

Relationship to Other Courses
This course builds on the material covered in MGMT170 and MGMT100 and is a prerequisite for MSCI371, 372 and 373.  This course complements the topics covered in MGMT/MSCI270.  It is an essential course for students majoring in Operations and Supply Chain Management. Students taking MGMT, ACCT, INFO or ENME would also find this course useful.

The total workload for this course is about 150 hours in total.

Learning Outcomes

  • The student will be able to:
  • Explain the importance of process management in the context of operations and supply chain.
  • Describe the importance of facility and work design and be able to apply facility layout tools to evaluate and improve workplace layouts.
  • Explain how companies plan their resource levels to balance supply and demand and explain the resource planning framework, its components such as Aggregate planning, Material requirements planning (MRP), Master production scheduling and Capacity requirements planning.
  • Describe and be able to apply scheduling and sequencing tools to day-to-day operations including employee scheduling.
  • Describe importance and dimensions of quality and how companies develop effective quality management (QM) programmes to satisfy their customers.
  • Describe and be able to apply statistical process control (SPC) to monitor and improve to the quality of products and services.
  • Describe the origins, principles and tools of lean production and how lean can be applied to manufacturing and services.
  • Use Simul8 software to model a production / service system and be able to use it for operational decision making.

    B.Com Learning Goals
    1.1 Students have an in-depth understanding of their majoring subject and are able to critically evaluate and, where applicable, apply this knowledge to topics/issues within the discipline.
  • The assignments, test and exam are opportunities to demonstrate advanced knowledge in Operations Management processes.  Advanced knowledge will be assessed in the assignment, test and exam.
    1.2 Students have a broad understanding of the key domains of commerce.
  • Not assessed in this course.
    2.1 Students will develop key skills and attributes sought by employers which can be used in a range of applications.
  • Problem analysis and solution: The in-class case exercises, test and exam all require application of theories to new problems.  Analytical thinking and problem-solving skills will be assessed in the assignments, test and exam.
  • Ethical implications: not assessed.
  • Oral communication: not assessed
  • Written communication: Assessed through the two assignments.
  • Team work: The two assignments encourage team work. However, it is not assessed.
    3.1 Students will be aware of and understand the nature of biculturalism in Aotearoa New Zealand, and its relevance to their area of study and/or their degree.
  • Not assessed.
    4.1 Students will have observed and understood a culture within a community by reflecting on their own performance and experiences within that community.
  • Not assessed.
    5.1 Students will comprehend the influence of global conditions on their discipline and will be competent in engaging with global and multi-cultural contexts.
  • Globalisation is implicitly covered in the course but not assessed.
    • University Graduate Attributes

      This course will provide students with an opportunity to develop the Graduate Attributes specified below:

      Critically competent in a core academic discipline of their award

      Students know and can critically evaluate and, where applicable, apply this knowledge to topics/issues within their majoring subject.

      Employable, innovative and enterprising

      Students will develop key skills and attributes sought by employers that can be used in a range of applications.


(1) MGMT100 or MGMT170; and (2) STAT101 RP: MGMT270 or MSCI270


MSCI221, MSCI271

Equivalent Courses


Recommended Preparation

MGMT270 or MSCI270

Timetable 2024

Students must attend one activity from each section.

Lecture A
Activity Day Time Location Weeks
01 Tuesday 13:00 - 15:00 E6 Lecture Theatre
15 Jul - 25 Aug
9 Sep - 20 Oct
Tutorial A
Activity Day Time Location Weeks
01 Thursday 09:00 - 10:00 Rehua 102
15 Jul - 25 Aug
9 Sep - 20 Oct

Timetable Note

No separate tutorials. All three contact hours of the course are used for lectures and tutorials.

Course Coordinator / Lecturer

Mesbahuddin Chowdhury


Assessment Due Date Percentage  Description
Assignment 20% Assignment
Test 30% Test
Final Examination 50% Final Examination

Late Assignments: Assignments submitted after the due date without an extension being granted by the Lecturer will have 10% of the mark deducted for every day or part day the assignment is late. Assignments will not be accepted for marking if the assignment is submitted any later than 5 days after the due date.

Holding of Students' Work
For quality assurance purposes the School is required to hold on to a number of assessment pieces as examples of differing standards of work.  If you have any objections to the school holding your assessment for this purpose then email the course coordinator to ensure your assignment is not used for this purpose.

Your final score will be calculated after the raw marks for each assessment have been standardised.  You should not regard 50% as a pass mark. You need to pass the invigilated assessment (test and final exam combined) in order for you to pass the course.

Textbooks / Resources

Required Texts

Collier, David A.,1947- , Evans, James R; OM ; Fifth student edition;

Collier, David A.,1947- , Evans, James R; OM6 :Operations and supply chain management ; Student edition; Centage Learning, 2017.


Course Administration
The Learn System will be used in this course and will contain any class announcements and any other material that is handed out at lectures.  This also contains previous test and exams and their model answers.

Class Representative
A class representative may be asked to volunteer in the first few weeks of class.  Any problems with the course can be raised with the class rep.  The class representative will take up any issues raised by class members with the lecturer concerned as they occur.

Departmental Academic Policies
The Department assumes that you have read this document.

You should also read the General Course and Examination Regulations

Dishonest Practice
The University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty.  All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.

IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.

Indicative Fees

Domestic fee $893.00

International fee $4,200.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Management, Marketing and Tourism .

All MGMT271 Occurrences

  • MGMT271-24S2 (C) Semester Two 2024