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This course covers the principles and theories of advanced services and tourism marketing.
The objective of this course is to introduce students to some of the fundamental concepts and theories used in the area of services and tourism research and to demonstrate their relevance to the practice of marketing. The course will intersect with several other areas related to services marketing and management such as consumption studies, retailing, place marketing and branding the idea of creative and sustainable places. These various components will be explored through in-depth reading of scientific articles and book chapters selected from the marketing and tourism literatures.In 2023 we are going to examine advanced services and tourism marketing via the lens of the marketing of food, restaurants, and hospitality. We are also going to combine this with practical skill development with respect to content analysis and observation methods as well as report writing.WorkloadThe estimated workload breakdown for MKTG609 is: Seminars 20Assignments 100Seminar preparation, presentation, and follow-up 30Total 150 hours
By the end of the course, you should be able to:Appreciate the significance of tourism and services as a component of the contemporary economy, particularly with respect to urban centres.Understand the interrelationships between firm and place-based service and social marketing strategies and their consumption.Understand the concept of behavioural interventions and their implications for marketing.Critically evaluate the various understandings of sustainability and its marketing applications in a number of different service industries and sectors, including tourism, retail, leisure, hospitality, entertainment and culture.Further developed research skills.Have improved your oral and written communication skills.Programme Learning Goals:Goal 1: Graduates can demonstrate in-depth knowledge and understanding of current theoretical concepts and frameworks within marketing and management;Goal 2: Graduates are able to think logically, analytically and critically with respect to the academic literature in marketing and management;Goal 3: Graduates can plan and carry out a supervised programme of academic research that shows a sound understanding of ethical practice;Goal 4: Graduates are able to synthesise academic or professional literature and effectively communicate research orally and in written form.This course introduces current theoretical concepts and frameworks within the tourism and services field, and especially with respect to marketing. Students are encouraged to develop in-depth knowledge by locating and communicating relevant recent and historically significant research.For quality assurance purposes the School is required to hold on record a number of assessment pieces as examples of differing standards of work. If you have any objections to the school holding your assessment for this purpose then email the course coordinator to ensure your assignment is not used for this purpose.
Subject to approval of the Head of Department
Students must attend one activity from each section.
Lectures for MKTG609 are recorded using the ECHO360 lecture recording system unless lecture includes material of a sensitive nature or commercially sensitive material.
Detailed information on assessment will be made available on Learn.The ‘45% rule’ does not apply to this course. That is, student does not need to reach 45% weighted average across invigilated assessments. Please refer to https://learn.canterbury.ac.nz/course/view.php?id=7744 for further information. Late AssignmentsOur preference is for assignments to be handed in by the due date and time. In business, delays in delivering reports are bad for your credibility. However, stuff happens. If you have to submit your assignment late, provide supporting documentation if appropriate (e.g. medical certificate). All late submissions will be accepted but may incur a penalty (5% per day). Any penalties imposed will be at the discretion of the course coordinator and will be based on the reason given and the lateness of the submission.Assessment In Te Reo MāoriIn recognising that Te Reo Māori is an official language of New Zealand, the University provides for students who may wish to use the Te Reo Māori in their assessment. If you intend to submit your work in Te Reo Māori you are required to do the following: Read the Assessment in Te Reo Māori Policy and ensure that you meet the conditions set out in the policy. This includes, but is not limited to, informing the Course Coordinator 1) no later than 10 working days after the commencement of the course that you wish to use Te Reo Māori and 2) at least 15 working days before each assessment due date that you wish to use Te Reo Māori.
Gossling, Stefan , Hall, C. Michael;
The sustainable chef : the environment in culinary arts, restaurants, and hospitality
Hall, Colin Michael,1961-;
Tourism and social marketing
Readings and course content with identified reading will be made available online on Learn during the course. It is essential that students consult LEARN regularly for information with respect to readings and tasks that are essential to passing the course. Students must also do their own literature research in addition to readings provided. In addition extensive use will also be made of publication links, websites and streaming video.
Coversheets - Group and Individual
Class RepresentativeA class representative may be asked to volunteer in the first few weeks of class. Any problems with the course can be raised with the class rep. Their email can be found at UCSA. The class representative will take up any issues raised by class members with the lecturer concerned as they occur.Departmental Academic PoliciesA summary of Departmental academic policies on course grading, special considerations, etc. is available under: https://www.canterbury.ac.nz/business/departments/. The Department assumes that you have read this document. You should also read the following:• UC Business School Student Handbook on the UC Business School Students Learn page https://learn.canterbury.ac.nz/course/view.php?id=7744• General Course and Examination Regulations http://www.canterbury.ac.nz/regulations/general/general_regs_enrolment_courses.shtmlDishonest PracticeThe University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty. All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.Citations and referencing
Domestic fee $1,037.00
International Postgraduate fees
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
For further information see
Management, Marketing and Tourism