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TQM philosophy and principles. Tools for process management and improvement. Process control. (Statistical Process Control, Process Capability); Product/process design (Quality Function Deployment, Taguchi Methods) and approaches to the implementation of quality.
This course is about how to manage quality with an emphasis on statistical quality control. It will cover a number of topics such as: an overview of quality management, statistical process control, design of experiments and six sigma quality.Workload for this course, in terms of class preparation, review, assessment, readings and examination preparation is about eight hours per week.
To gain knowledge of the history and evolution of the management of quality.To understand the principles and methods of Statistical Process Control, design of experiments, six sigma quality and reliability theory.To be able to apply these statistical tools for product and service quality control and improvement.To be able to use MINITAB for statistical analysis.
(1) MSCI220 and MSCI221; (2) 22 points at 200 level from MSCI, MGMT, AFIS.
MSCI304
Venkat Pulakanam
DeVor, Richard E. , Chang, Tsong-how., Sutherland, John W; Statistical quality design and control : contemporary concepts and methods ; Macmillan ;, 1992 (Additional readings will be available to purchase from the Copy Centre, Library, Level 2. These readings are required).
Grant, Eugene Lodewick , Leavenworth, Richard S; Statistical quality control ; 6th ed.; McGraw-Hill, 1988.
Harry, Mikel J. , Schroeder, Richard; Six sigma : the breakthrough management strategy revolutionizing the world's top corporations ; 1st ed; Currency, 2000.
Imai, Masaaki; Kaizen (Ky'zen), the key to Japan's competitive success ; 1st ed; Random House Business Division, 1986.
Juran, J. M. , Gryna, Frank M; Quality planning and analysis : from product development through use ; 3rd ed.; McGraw-Hill, 1993.
REQUIRED READINGS:Course readings will be available to purchase from the Copy Centre, Library, Level 2.
Relationship to Other Courses:This course is essential for an Operations Management major and is a useful elective for MS/OR and MGMT students.Grading:Marks for assignments are not absolute. An indication will be given of the distribution of marks for each piece of work and its relationship with letter grades. Final grades will be calculated after the raw marks have been standardised.Departmental Academic Policies If you want a hard copy of this document, please ask the course co-ordinator. The Department assumes that you have read this document. You should also read the “Information related to courses and assessment” on page 364 of the Enrolment Handbook 2008 (also in UC Calendar under “General Course and Examination Regulations”).
Domestic fee $502.00
International fee $2,089.00
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
For further information see Management, Marketing and Tourism .