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This course examines how we think and talk about workplace communication and how this shapes how communication is managed.
This paper examines how we think and talk about workplace communication and how this shapes the way communication occurs and is managed. It portrays the workplace as a dynamic discursive system created by the interaction of task, technology, and social processes. It critically examines how this discursive system shapes rationality, decision-making, personal identity, and participation in the workplace. The focus is on communication from both managerial and subordinate perspectives.
Goals of the Course:To introduce the theory and practice of professional communication management.To apply this theory and practice to internal and external organisational communication situations.To examine the social, cultural and legal contexts in which the communication manager must operate.To examine ways of assessing communication management.Upon completion of this course students will be able to:Distinguish between formal and informal workplace communication and explain the way each can determine patterns of inclusion and participation.Critically analyse examples of workplace communication in terms of how these promote or hinder participation and understanding using a range of conceptual frameworks.Develop a communication management philosophy that enacts positive communication management principles.
(1) MGMT206, MGMT207; (2) MGMT208 or MGMT209.
Colleen Mills
Grading:Marks for the test may be scaled before a final grade is determined. You should not regard 50% as a pass mark.
Crossman, Joanna. , Bordia, Sarbari., Mills, Colleen; Business communication : for the global age ; 1st ed; McGraw-Hill, 2010.
Page, Deborah J. , Zorn, Theodore E; Management communication : New Zealand and Australian case studies ; Pearson Prentice Hall, 2007.
Departmental Academic Policies The Department assumes that you have read this document.You should also read the General Course and Examination Regulations Dishonest PracticeThe University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty. All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.Coversheets - Group and Individual
Domestic fee $655.00
International fee $2,888.00
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
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