Use the Tab and Up, Down arrow keys to select menu items.
TQM philosophy and principles. Tools for process management and improvement. Process control. (Statistical Process Control, Process Capability); Product/process design (Quality Function Deployment, Taguchi Methods) and approaches to the implementation of quality.
This course is about how to manage quality with an emphasis on statistical quality control. It will cover a number of topics such as: an overview of quality management, statistical process control, design of experiments, six sigma quality and reliability theory.Workload for this course, in terms of class preparation, review, assessment, readings and examination preparation is about eight hours per week.
To gain knowledge of the history and evolution of the management of quality.To understand the principles and methods of Statistical Process Control, design of experiments, six sigma quality and reliability theory.To be able to apply these statistical tools for product and service quality control and improvement.To be able to use MINITAB for statistical analysis.
(1) MSCI220 and MSCI221; (2) 22 points at 200 level from MSCI, MGMT, AFIS.
MSCI304
Venkat Pulakanam
DeVor, Richard E. , Chang, Tsong-how., Sutherland, John W; Statistical quality design and control : contemporary concepts and methods ; Macmillan ;, 1992 (Additional readings will be available to purchase from the Copy Centre, Library, Level 2. These readings are required).
Useful References:BooksGrant and Leavenworth (1988), Statistical Quality Control, McGraw-Hill, USA.Deming (1986), Out of the Crisis, MIT Press, USA Imai (1986), Kaizen, The Key to Japan’s Competitive Success, Random House Inc, USAJuran, (1989), Juran on Leadership for Quality, An Executive Handbook, The Free Press, USAJuran and Gryna (1993), Quality Planning and Analysis, McGraw Hill Inc., USAMikel and Schroeder (2000), Six Sigma, The Breakthrough Strategy Revolutionizing the World’s Top Corporations, Doubleday, USAJournalsQuality Progress, ASQC Journal (Physical Science Library)Total Quality Management (central Library)
Relationship to Other Courses:This course is essential for an Operations Management major and is a useful elective for MS/OR and MGMT students.Grading:Marks for assignments are not absolute. An indication will be given of the distribution of marks for each piece of work and its relationship with letter grades. Final grades will be calculated after the raw marks have been standardised.Departmental Academic Policies If you want a hard copy of this document, please ask the course co-ordinator. The Department assumes that you have read this document. You should also read the “Information related to courses and assessment” on page 350 of the Enrolment Handbook 2007 (also in UC Calendar under “General Course and Examination Regulations”).
Domestic fee $486.00
International fee $1,984.00
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
For further information see Management, Marketing and Tourism .