Introduction to Operations and Supply Chain Management

Learning Outcomes

T1-1   Explain the concept and importance of operations management.
T1-2   Describe what operations managers do.
T1-3   Explain the differences between goods and services.
T1-4   Describe a customer benefit package.
T1-5   Explain the role of processes in OM and identify three general types of processes.
T1-6   Summarize the historical development of OM.
T1-7   Describe current challenges facing OM.
T2-1   Explain the concept of value and how it can be increased.
T2-2   Describe a value chain and the two major perspectives that characterize it.
T2-3   Explain outsourcing and vertical integration in value chains.
T2-4   Explain offshoring and issues that managers must consider in offshoring decisions.
T2-5   Identify important issues associated with value chains in a global business environment.
T2-6   Describe how sustainability plays an important role in value chains.
T3-1   Describe the types of measures used for decision making.
T3-2   Explain the use of analytics in OM and how internal and external measures are related.
T3-3   Explain how to design a good performance measurement system.
T3-4   Describe four models of organizational performance.
T4-1   Explain how organizations seek to gain competitive advantage.
T4-2   Explain approaches for understanding customer requirements.
T4-3   Describe how customers evaluate goods and services.
T4-4   Explain key competitive priorities.
T4-5   Explain the role of OM and operations strategy in strategic planning.
T4-6   Describe and apply Hill’s framework for operations strategy.
T5-1   Describe the four types of processes used to produce goods and services.
T5-2   Explain the logic and use of the product-process matrix.
T5-3   Explain the logic and use of the service-positioning matrix.
T5-4   Describe how to apply process and value stream mapping for process design.
T5-5   Explain how to improve process designs and analyze process maps.
T5-6   Describe how to compute resource utilization and apply Little’s Law.
T6-1   Explain the concept of supply chain management.
T6-2   Describe the key issues in designing supply chains.
T6-3   Define metrics used in evaluating supply chain performance.
T6-4   Explain important factors and decisions in locating facilities.
T6-5   Describe the role of transportation, supplier evaluation, technology, and inventory in supply chain management.
T7-1   Explain the concept of capacity.
T7-2   Describe how to compute and use capacity measures.
T7-3   Describe long-term capacity expansion strategies.
T7-4   Describe short-term capacity adjustment strategies.
T7-5   Explain the principles and logic of the Theory of Constraints.
T8-1   Describe the importance of forecasting to the value chain.
T8-2   Explain basic concepts of forecasting and time series.
T8-3   Explain how to apply simple moving average and exponential smoothing models.
T8-5   Explain the role of judgment in forecasting.
T8-6   Describe how statistical and judgmental forecasting techniques are applied in practice.
T9-1   Explain the key issues associated with project management.
T9-2   Describe how to apply the Critical Path Method (CPM).
T9-3   Explain how to make time/cost tradeoff decisions in projects.
T9-4   Describe how to calculate probabilities for project completion time using PERT.
T10-1 Explain the importance of inventory, types of inventories, and key decisions and costs.
T10-2 Describe the major characteristics that impact inventory decisions.
T10-3 Describe how to conduct an ABC inventory analysis.
T10-4 Explain how a fixed-order-quantity inventory system operates, and how to use the EOQ and safety stock models.
T10-5 Explain how a fixed-period inventory system operates.
T10-6 Describe how to apply the single-period inventory model.

The Learning Process
It is YOUR responsibility to learn the material for this course to the standard you set for yourself.  The resources outlined below will aid you in this process, but ultimately you will get out of this course what you put into it. Learning the material from this course will involve you reading the assigned chapters before the lectures, attending lectures, doing the practice problems and/or case questions BEFORE the lecture. You will complete a quiz before each lecture (unless stated otherwise) to test your understanding of the basic concepts. The lecture itself will built on your preparation and will focus on deepening your learning of the main topics.

Learning Resources
The main learning resources for this course are:
1. The Required Text: Read the assigned chapters. Ask at lectures about any elements you do not understand.
2. Lectures will provide a summary of the theory on each topic.
3. Follow Learn – all slides and other material are available there.

Prerequisites

Restrictions

Equivalent Courses

For further information see Management, Marketing and Tourism .