MSCI271-14S2 (C) Semester Two 2014

Operations Management Processes

15 points

Details:
Start Date: Monday, 14 July 2014
End Date: Sunday, 16 November 2014
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Sunday, 27 July 2014
  • Without academic penalty (including no fee refund): Sunday, 12 October 2014

Description

An introduction to Supply Chain Management and Operations Management providing the necessary groundwork for more advanced study in this field. There is an emphasis on practical application of the methods taught throughout the course. It considers in detail processes involved in supply chain management. The internal organisation of processes within a manufacturer or service provider is explored. The importance of inventory and the processes to control it, such as Materials Requirements Planning and Lean Production, will be discussed. The course also considers the issue of quality management and how it can be controlled.

Operations Management (OM) deals with managing production of goods and the provision of services while achieving organisational goals through being efficient and effective in their market.  Every type of organisation, from large car manufacturers through to sports clubs, has an OM function and can therefore benefit from effective management of its operations. OM can therefore play a critical role within the firm in meeting its strategic goals.

This course builds on the topics covered in MSCI / MGMT270. The focus of this course is on tools and techniques for internal organisation of processes within a manufacturer or service provider. The following topics will be covered in this course: Facility and Work Design, Materials Requirements Planning, Operations Scheduling and Sequencing, Lean Production, Quality Management, Statistical Process Control and Business Analytics.  

Relationship to Other Courses
This course builds on the material covered in MSCI101 and MGMT100 and is a prerequisite for MSCI371, 372 and 373.  This course complements the topics covered in MGMT/MSCI270.  This course is essential for students majoring in Operations Management. Students taking MGMT, ACCT, INFO or ENME would also find this course useful.

Workload
The total workload for this course is about 150 hours in total. This can be broken down approximately as follows:

Lecture/Tutorials 36 hours
Final Examination 3 hours
Exam Preparation 30 hours
Assignment 45 hours
Lecture/Tutorial Preparation 36 hours
Total 150 hours

Learning Outcomes

  • The student will be able to:
    6-1   Describe the steps involved in designing goods and services.
    6-2   Explain the concept and application of quality function deployment.
    6-3   Describe how the Taguchi loss function, reliability, design for manufacturability, and design for sustainability are used for designing manufactured goods.
    6-4   Explain the five elements of service delivery system design.
    6-5   Describe the four elements of service encounter design.
    6-6   Explain how goods and service design concepts are integrated at Lens Crafters.
    8-1   Describe four layout patterns and when they should be used.
    8-2   Explain how to design product layouts using assembly line balancing.
    8-3   Explain the concepts of process layout.
    8-4   Describe issues related to workplace design.
    8-5   Describe the human issues related to workplace design.
    13-1   Describe the overall frameworks for resource planning framework in both goods-producing and service-providing organizations.
    13-2   Explain options for aggregate planning.
    13-3   Describe how to evaluate level production and chase demand strategies for aggregate planning.
    13-4   Describe ways to disaggregate aggregate plans using master production scheduling and material requirements planning.
    13-5   Explain the concept and application of capacity requirements planning.
    14-1   Explain the concepts of scheduling and sequencing.
    14-2   Describe staff scheduling and appointment system decisions.
    14-3   Explain sequencing performance criteria and rules.
    14-4   Describe how to solve single- and two-resource sequencing problems.
    14-5   Explain the need for monitoring schedules using Gantt charts.
    15-1   Explain the concepts and definitions of quality.
    15-2   Describe the quality philosophies and principles of Deming, Juran, and Crosby.
    15-3   Explain the GAP model and its importance.
    15-4   Describe the concepts and philosophy of ISO 9000:2000.
    15-5   Describe the philosophy and methods of Six Sigma.
    15-6   Explain the categories of cost-of-quality measurement.
    15-7   Describe how to apply the 7 QC Tools.
    15-8   Explain the concepts of kaizen and poka-yoke.
    16-1   Describe quality control system and key issues in manufacturing and service.
    16-2   Explain types of variation and the role of statistical process control (SPC).
    16-3   Describe how to construct and interpret simple control charts for both continuous and discrete data.
    16-4   Describe practical issues in implementing SPC.
    16-5   Explain process capability and calculate process capability indexes.
    17-1   Explain the four principles of lean operating systems.
    17-2   Describe the basic lean tools and approaches.
    17-3   Explain the concept of Lean Six Sigma and how it is applied to improving operations performance.
    17-4   Explain how lean principles are used in manufacturing and service organizations.
    17-5   Describe the concepts and philosophy of just-in-time operating systems.

    B.Com Learning Goals
    1. Graduates can demonstrate advanced knowledge of their selected subject major, informed by the broader context of commerce.
  • The quizzes, test and exam are opportunities to demonstrate advanced knowledge in Operations Management processes.  Advanced knowledge will be assessed in the quizzes,  test and exam.
    2. Graduates are able to use analytical thinking and problem-solving skills to address specific problems.
  • The in-class case exercises, test and exam all require application of theories to new problems.  Analytical thinking and problem-solving skills will be assessed in the quizzes, test and exam.
    3. Graduates can understand issues from a range of ethical, global and multicultural perspectives.
  • Not covered specifically in this course.
    4. Graduates are able to communicate effectively both orally and in written form.
  • Not assessed in this course.

Prerequisites

(1) MSCI101 or MGMT100 or MGMT101; and (2) MSCI110 or 15 points STAT. RP: MSCI270 or MGMT270

Restrictions

MSCI221, MGMT271

Equivalent Courses

Recommended Preparation

Timetable Note

Tutorials will be given as part of the lecture schedule, at appropriate times.

Course Coordinator / Lecturer

Venkat Pulakanam

Lecturer

Don McNickle

Assessment

Assessment Due Date Percentage  Description
Test 20 Aug 2014 25% Test
Assignment 15% Assignment
Final Examination 60% Final Examination


Grading
Your final score will be calculated after the raw marks for each assessment have been standardised.  You should not regard 50% as a pass mark. You need to pass the invigilated assessment (test and final exam combined) in order for you to pass the course.

Holding of Students' Work
For quality assurance purposes the School is required to hold on to a number of assessment pieces as examples of differing standards of work.  If you have any objections to the school holding your assessment for this purpose then email the course coordinator to ensure your assignment is not used for this purpose.

Textbooks / Resources

Required Texts

Collier, David A. , Evans, James R; OM3 ; Student ed., 2011-2012; South-Western Cengage Learning, 2012 (Either OM2 or OM3 may be used).

Notes

Course Administration
The Learn System will be used in this course and will contain any class announcements and any other material that is handed out at lectures.  This also contains previous test and exams and their model answers.

Class Representative
A class representative may be asked to volunteer in the first few weeks of class.  Any problems with the course can be raised with the class rep.  The class representative will take up any issues raised by class members with the lecturer concerned as they occur.

Departmental Academic Policies
The Department assumes that you have read this document.

You should also read the General Course and Examination Regulations

Dishonest Practice
The University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty.  All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.

IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.

Coversheets - Group and Individual

Indicative Fees

Domestic fee $709.00

International fee $3,063.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Management, Marketing and Tourism .

All MSCI271 Occurrences

  • MSCI271-14S2 (C) Semester Two 2014
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