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TQM philosophy and principles. Tools for process management and improvement. Process control. (Statistical Process Control, Process Capability); product/process design (Quality Function Deployment,Taguchi Methods) and approaches to the implementation of quality.
This course is about how to manage quality with an emphasis on statistical quality control. It will cover a number of topics such as: overview of quality management, problem solving tools, statistical process control, design of experiments and six sigma quality. Many of the topics covered in this course are part of standard certified “Six Sigma Black Belt” course curriculum.This course is essential for an Operations Management major and is a useful elective for MS/OR and MGMT students. The course assumes that you have basic knowledge of statistics (MSCI210 and / or 100 level Stats course), quality management (MSCI220) and statistical process control (MSCI221).Total workload for this course, in terms of class preparation, review, assessment, readings and examination preparation is about 150 hours (approximately 12 hours per week).
To gain knowledge of the history and evolution of the management of quality.To understand the principles and methods of problem solving tools, Statistical Process Control, design of experiments and six sigma quality.To be able to apply these statistical tools for product and service quality control and improvement.To be able to use MINITAB for data analysis.
(1) MSCI220 and MSCI221; (2) 22 points at 200 level from MSCI, MGMT, ACIS, AFIS.
MSCI304
Venkat Pulakanam
Your course grade will be determined based on the weighted average marks (standardised) obtained in all course assessments. In addition you need to pass the final exam in order for you to pass the course.Assessment DetailsOn-line QuizzesThere will be one quiz per week, ie. 12 quizzes in all for the course. To gain full credit for this item of assessment, you will need to complete all questions for the 12 quizzes. Each quiz will be available to complete for seven days starting from Thursday to Wednesday. For example, the first quiz will be available from Thursday (Week 1) to Wednesday (Week 2). There is no option for late submission of a quiz and no option to complete the quiz other than via the facility on LEARN. This item of assessment is not available for aegrotat consideration. Marks will be available for each quiz after submission closes. These quizzes will be based on the topics covered during the week. They will help students prepare for the tutorials and participate in class and tutorial discussions. This will also help with preparation for the final examinations.Team tutorial presentationsEach student will be assigned to a team of two students. Each team will be assigned one tutorial topic. The team will be required to run the tutorial during one of the tutorial sessions Tuesdays. The lecturer will facilitate the tutorials.The team is also required to post the answers to tutorial questions with explanations and intermediate steps on Course LEARN folder. The LEARN submission must be posted prior to the class in which the presentation is scheduled. The teams can consult the lecturer if they need any help with the tutorial topics assigned to them. Normally each member of the team will receive equal marks. In the event of inequity of input, team members should submit written details of the work performed and propose a distribution of marks. Based on this information provided, the lecturer will finalise the individual mark for this assessment. The following assessment criteria will be used to assess the tutorial presentations.PresentationHas the team showed good understanding of the topic (concepts and techniques)Are the answers correct?Did they communicate the concepts well?Did the team answer will to questions raised?Did the team use audio and video facilities wellDid the team cover all assigned tutorial questions?Did the team use available time effectively?Learn submissionWas the submission posted on time?Did the submission include correct answers to all questions with full explaination?Assignment and Final ExamThe lecturer will provide more information on these later in the course.
Course Readings ; (Course Readings will be available to purchase from the CopyCentre, Library, Level 2).
DeVor, Richard E. , Chang, Tsong-how., Sutherland, John W; Statistical quality design and control : contemporary concepts and methods ; Macmillan ;, 1992 (Useful Reference).
Grant, Eugene Lodewick , Leavenworth, Richard S; Statistical quality control ; 6th ed.; McGraw-Hill, 1988 (Useful Reference).
Harry, Mikel J. , Schroeder, Richard; Six sigma : the breakthrough management strategy revolutionizing the world's top corporations ; 1st ed; Currency, 2000 (Useful Reference).
Juran, J. M. , Gryna, Frank M; Quality planning and analysis : from product development through use ; 3rd ed.; McGraw-Hill, 1993 (Useful Reference).
Journals: Quality Progress, ASQC Journal. Total Quality Management.
GradingMarks for assignments are not absolute. An indication will be given of the distribution of marks for each piece of work and its relationship with letter grades. Final grades will be calculated after the raw marks have been standardised. Your course grade will be determined based on the weighted average marks (standardised) obtained in all course assessments. In addition you need to pass the final exam in order for you to pass the course.Departmental Academic Policies If you want a hard copy of this document, please ask the course co-ordinator. The Department assumes that you have read this document. You should also read the “Information related to courses and assessment” on page 35 of the Enrolment Handbook 2010 (also in UC Calendar under “General Course and Examination Regulations”).Dishonest PracticeThe University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty. All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.Cover sheets MUST be used on all assignments/essays.Coversheets - Group and Individual
Domestic fee $593.00
International fee $2,538.00
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
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