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This course examines how we think and talk about workplace communication and how this shapes how communication is managed.
This paper examines how we think and talk about workplace communication and how this shapes the way communication occurs and is managed. It portrays the workplace as a dynamic discursive system created by the interaction of task, technology, and social processes. It critically examines how this discursive system shapes rationality, decision-making, personal identity, and participation in the workplace. The focus is on communication from both managerial and subordinate perspectives. It explores communication management in specific contexts: high reliability organisations, health sector, emergency services, crisis, science and technology dissemination, public relations and change management.This is a transdisciplinary management paper, incorporating theory and practice from organisational communication, organisational behaviour and management as well as sociology, psychology, mass communication and media studies in order to understand the challenges of the communication management function in contemporary organisations. It is a perfect complement for a range of courses including MGMT240 Business Communication for the Global Age and the listed prerequisite options.This course requires students to read set readings and textbook chapters prior to lectures. The set readings are all available on LEARN. Overall, on average 2-4 hours of work in addition to lecture attendance is required each week.
The aim of this course is to explore the complexities of workplace communication and critically examine the challenges these pose for communication management so that students can develop a sound understanding of the principles of effective communication management.Upon completion of this course students will be able to:Distinguish between formal and informal workplace communication and explain the way each can determine patterns of inclusion and participation.Critically analyse examples of workplace communication in terms of how these promote or hinder participation and understanding using a range of conceptual frameworks.Apply the principles of effective communication management to the design and assessment of communication strategies for such functions as change management, crisis response, community consultation, public relations, negotiation, internal marketing, science education and health promotion.Students will learn to critically analyse workplace interaction in contemprary organisations, synthesise effective communication management strategies using communication theory and examples of best practice and communicate these strategies in writing in a competent professional manner.
MGMT206 or COMS201 or SOCI 219 or MKTG201
Tutorial activities are included in lecture time so students are encouraged to attend all lecture sessions.
Colleen Mills
This course has a no extensions policy. If extraordinary and unforseen circumstances arise that seriously impair a student’s ability to complete an assessment task (assignments and tests) an application for aegrotat consideration should be made within 7 days of the due date of the assessment task.Aegrotat Assignments are submitted online through the MGMT330’s LEARN site. If problems arise the LEARN electronic copies can be submitted to the Examiner by midnight on the due date.Grading:Marks for the tests and assignments may be scaled before a final grade is determined. You should not regard 50% as a pass mark.
Crossman, Joanna. , Bordia, Sarbari., Mills, Colleen; Business communication : for the global age ; 1st ed; McGraw-Hill, 2010.
Page, Deborah J. , Zorn, Theodore E; Management communication : New Zealand and Australian case studies ; Pearson Prentice Hall, 2007.
These two books are required texts as they contain significant sections of the course content. It is not possible to satisfactorily participate in the course without access to them.Additional readings will be available on LEARN.
MGMT330S2 Course Outline LEARN
Departmental Academic Policies The Department assumes that you have read this document.You should also read the General Course and Examination Regulations Dishonest PracticeThe University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty. All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.Coversheets - Group and Individual
Domestic fee $709.00
International fee $3,063.00
* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.
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