MGMT330-16S2 (C) Semester Two 2016

Communication Management

15 points

Details:
Start Date: Monday, 11 July 2016
End Date: Sunday, 13 November 2016
Withdrawal Dates
Last Day to withdraw from this course:
  • Without financial penalty (full fee refund): Sunday, 24 July 2016
  • Without academic penalty (including no fee refund): Sunday, 9 October 2016

Description

This course examines how we think and talk about workplace communication and how this shapes how communication is managed.

This paper examines how we think and talk about workplace communication and how this shapes the way communication occurs and is managed. It portrays the workplace as a dynamic discursive system created by the interaction of task, technology, and social processes. It critically examines how this discursive system shapes rationality, decision-making, personal identity, and participation in the workplace. The focus is on communication from both managerial and subordinate perspectives. It explores communication management in specific contexts: high reliability organisations, health sector, emergency services, crisis, science and technology dissemination, public relations and change management.

Relationship to other courses
This is a transdisciplinary management paper, incorporating theory and practice from organisational communication, organisational behaviour and management as well as sociology, psychology, mass communication and media studies in order to understand the challenges of the communication management function in contemporary organisations.  It is a perfect complement for a range of courses including MGMT240 Business Communication for the Global Age and the listed prerequisite options.

Workload
This course requires students to read set readings and textbook chapters prior to lectures. The set readings are all available on LEARN. Overall, on average 3-5 hours of work in addition to lecture attendance is required each week.

Learning Outcomes

  • The aim of this course is to explore the complexities of organisational communication and critically examine the challenges these pose for communication management in ways that allow students to develop a sound understanding of the principles and practices of responsible and effective internal and external communication management.

    Upon completion of this course students will be able to:

  • Describe the challenges associated with effective internal and external organisational communication management and explain how these challenges can be responsibly addressed.
  • Critically analyse examples of organisational communication in terms of how these promote or hinder inclusion, participation, influence and understanding using a range of conceptual frameworks.
  • Apply the principles of effective communication management to the design and assessment of communication strategies for change management, crisis response, advocacy, public relations, negotiation and public presentation.

    Students will learn to critically analyse contemprary organisational communication, synthesise effective and responsible communication management strategies using communication theory and examples of best practice and communicate these strategies in writing in a competent professional manner.

Prerequisites

MGMT206 or COMS201 or SOCI 219 or MKTG201

Timetable Note

Tutorial activities are included in lecture time so students are encouraged to attend all lecture sessions.

Course Coordinator / Lecturer

Colleen Mills

Guest Speakers

Assessment

Assessment Due Date Percentage  Description
Assignment 07 Sep 2016 30% Assignment
Test 1 11 Aug 2016 30% Test 1
Test 2 12 Oct 2016 30% Test 2
Participation 10% Participation


This course has a no extensions policy. If extraordinary and unforseen circumstances arise that seriously impair a student’s ability to complete an assessment task (assignments and tests) an application for aegrotat consideration should be made within 7 days of the due date of the assessment task.

The written assignment is submitted online through the MGMT330’s LEARN site. If problems arise electronic copies can be submitted to the Examiner via email by midnight on the due date.

10% of the mark is given for class attendance and participation in in-class activities.

Grading:
Marks for the tests and assignments may be scaled before a final grade is determined.  You should not regard 50% as a pass mark.

Textbooks / Resources

Required Texts

Crossman, Joanna. , Bordia, Sarbari., Mills, Colleen; Business communication : for the global age ; 1st ed; McGraw-Hill, 2010.

This book is a required text that contains significant sections of the course content. It is not possible to satisfactorily participate in the course without access to it.

Additional readings will be available on LEARN.

Notes

Class Representative
A class representative may be asked to volunteer in the first few weeks of class. Any problems with the course can be raised with the class rep. The class representative will take up any issues raised by class members with the lecturer concerned as they occur.

Departmental Academic Policies
The Department assumes that you have read this document.

You should also read the General Course and Examination Regulations

Dishonest Practice
The University of Canterbury considers cheating and plagiarism to be serious acts of dishonesty.  All assessed work must be your own individual work unless specifically stated otherwise in the assessment guidelines. Material quoted from any other source must be clearly acknowledged. You must not copy the work of another person (student or published work) in any assessment including examinations, tests and assignments. Any person, who is found to have copied someone else's work, or to have allowed their work to be copied, will receive a fail grade for that piece of assessment and may face disciplinary action which may lead to a fine, community service or exclusion from the university.

IMPORTANT: Where there are concerns regarding the authorship of written course work, a student can be required to provide a formal, oral explanation of the content of their work.

Coversheets - Group and Individual

Indicative Fees

Domestic fee $759.00

International fee $3,125.00

* All fees are inclusive of NZ GST or any equivalent overseas tax, and do not include any programme level discount or additional course-related expenses.

For further information see Management, Marketing and Tourism .

All MGMT330 Occurrences

  • MGMT330-16S2 (C) Semester Two 2016